NetSupport 24-7

 
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CONNECTING YOUR CUSTOMERS "ON DEMAND"

Deliver Instant - on Demand - Support or pre-sales assistance to your customers anywhere
in the world utilizing ANY Internet connection. image8

  • No Software Pre-Installation
  • Flexible Licensing.
Limit operational costs with instant "On Demand PC Remote Control" by shortening call times, removing the need for on-site visits, solving incidents as they happen, improving both customer satisfaction, the perception of your business and by extending your geographical reach.
NetSupport 24-7 includes live chat, push pages, operator scripts, exit surveys to capture user feedback, the market leading "On Demand" Remote Control, instant Hardware and Software Inventory reporting and a range of supporting tools.
NetSupport 24-7 now allows an operator to show his screen, or a selected application to a customer for real-time training, full VOIP audio and support for MAC OS systems.Over 6 million systems worldwide are supported utilizing our Remote Control technology.
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Rapid Problem Resolution:image1

  • Web based for instant on-demand support.
  • Works seamlessly through any Firewall.
  • File Transfer for delivering updates and patches to the end user.
  • Real time Control of system processes, services, and applications in memory.
  • Enhanced communications with Chat, Message and Whiteboard.
  • Complete dynamic Hardware and Software Inventory of the End User PC.
  • Technology installed on over 5,000,000 desktop systems.

NetSupport 24-7 Languages      image

image NetSupport 24-7 is extremely flexible and is designed to meet a number of different interactive scenarios; as such many of the features provided are customizable, including the ability to interact with a customer in their local language. When adding new Operators to your NetSupport 24-7 company account, you can identify which languages your operator is able to communicate in. When that Operator is subsequently active within NetSupport 24-7 those identified languages are then listed as available at the point a new customer requests a chat from the NetSupport 24-7 chat button.

NetSupport 24-7 is far more flexible allowing any number of languages to be supported at the same time and presented to different customers. NetSupport 24-7 is the only solution that provides a genuinely flexible multi-lingual customer experience.


The benefit of this approach is that the language support you advertise on your customer support pages always reflects the combined "lingual" abilities of your active operators at any given time and avoids a language being selected by a customer when a suitable operator is not currently available.
 
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Clearly you don't want a customer presented with the option to speak to your support team in French, if the only French speaking technician in your organization has just signed out for a coffee break.
The entire customer experience, from requesting a chat session to ending a chat and leaving feedback is fully localized.

To allow client support for more than 30 languages, localisation within NetSupport 24-7 is limited to the customer facing views. The operator console provides support for 5 languages: English, German, French, Spanish and Italian.