NetSupport Manager

Overview

NetSupport Manager is the latest evolution in Remote PC support and desktop management. Monitor multiple systems in a single action; deliver hands on remote support or interactive training. Gather real-time inventory and system data. NetSupport Manager provides the ability to support Windows, Mac, Linux, Solaris and mobile devices all from a single console designed to operate over your network, via mobile communications or the internet securely without the need for firewall configuration; NetSupport Manager provides a single solution for remote support. Adding to traditional Remote Control capabilities, NetSupport Manager also provides a range of supporting tools to aid in support including:

• Remote Control of a PC
• Monitoring Systems with Interactive Thumbnails
• Dynamic Hardware and Software Inventory reports
• Systems Management tools
• Full Audio support and even the ability to show an Operator's screen in real-time to any number of connected systems as an integrated training tool
• File Transfer and Distribution to all connected clients; selected clients; a pre - defined group of clients by single click
• Explorer Desktop Integration
• Remote Deployment
• Power Management
• Chat and audio support enhanced with interactive whiteboard
• Messaging and Help Requests
• Scripting and scheduling
• Executing application remotely
• Printer Redirection
• Internet Gateway component
• NetSupport Manager includes full support for 32bit and 64bit Vista systems.

Connect

• Support multi-platforms (DOS, Windows 95 / 98 / NT / ME / 2000 / 2003/XP/Vista, Linux, Mac, Solaris, Windows Mobile and Windows CE).
• Support for up to 5000 simultaneous client connection per gateway.
• Deal with different Network structure as leased lines or Dial up.
• Support a user with dynamic IP outside the company (i.e. Manager in other country) through innovative gate way component.
• Connect between different company branches.
• Multi-gateway redundancy removing a single point of failure for your connectivity.(failover system)
• Make control over the network using PDA or Pocket PC (i.e. Manager can support the employee using his mobile while he is out the office).
• Define range of subnets for extended network browsing capabilities.
• Compatible with the existing network or firewall security.
• Integrate with Active Directory profiles for user validation.
• Connect back to a known PC from any Web-browser using the Active-X based Control.
• Central deployment which can be used for:
  • NetSupport Installation.
  • NetSupport Un-installation
  • Configuration files.
  • License file.

Support

• Managers can assist remotely employees through the different watch, share and control modes.
• Non-IT manager support subordinates without physically leaving his office or building.
• IT manager can keep a constant eye over critical systems and immediately identify if systems need intervention. The View also provides key information such as OS type , network address, the current logged on user and the computer name for easy identification.
• The client will be able to send SOS request that can either be sent to all available Operators, or directed to specific operators based on user defined accounts.
• Users receive a quicker response, resulting in less down time of critical applications.
• The control can send messages to selected or even broadcast to all PCs on the network simultaneously.(i.e. Ideal for alerting your users of an impending server shutdown or similar)
• Exhibit the control screen in real-time to one, specified group, or all computers connected for training purposes without the need for overhead projectors, video splitters or any additional hardware.
• Remote real-time instructive, computer-based- training , or support sessions through:
  • Utilising a range of on screen annotation and highlighting tools to visually support clients during sessions.
  • Interactive whiteboard available from within a chat / multi-chat session to aid in your presentation.
  • Text chat where the contents of a chat session can be stored for future reference.
    • One to many chat
    • One to one chat
  • Full Audio functions on multimedia capable PCs' to talk to your users while providing support available over all LAN/WAN and Internet based communications
    • Send audible beep to each workstation if the Chat member does not respond.
    • Bi-Directional Audio talk.
    • Extended audio support allowing one way talk.
    • Listen and full bi-directional audio conversations outside of a remote control session.
• Record and Replay remote sessions for Training purposes. (I.e. the Admin can show the client how to edit the outlook signature).
• Record and Replay remote sessions for auditing purposes. (I.e. evaluating the operators’ performance to review in case of problems or conflict between employees).
• Recorded sessions can be saved for future needs.

Manage and Command

• The control has the full remote control on power management
  • Reboot
  • Login and out
  • Power on and off (i.e. needing to copy data to a machine that is turned off)

• Divide network to multiple sub-networks using security key or user validation.
• Remote update of Registry without client disturbance.
• Run Command prompt without client disturbance.
• Launch Remote Applications, start installer routines on Multiple PC's.
  
  • Provides a quick and effective means of providing remote updates when combined with file distribution.

• Blank a PC Screen during Remote Control.
• Get detailed PC inventory includes over 50 items of information of:
  • Software
    • Installed applications.
    • Running applications
    • Processes
    • Hot fixes
    • Services (you can start and stop any service)
  • Hardware

• Gather details of all hot fixes installed on the client PC.
• Capture and Redirect the remote computers print queue to the control PC.
• Schedule and automate any tasks you can do manually with NSM using powerful Scripting and scheduling language.
  • The control can make script file and schedule at non-working time to avoid overloaded network bandwidth
  • The ability to interrogate Clients and retrieve information such as free disk space; what operating system they are running.
  • Distribute applications by using a combination of File Transfer, Remotely Execute Applications and edit the Registry)

• Printer management (i.e. set a quota of maximum pages for printing). (NS School)
• Accept/ Reject printing requests from the control. (NS School)
• Web-browser integration with NSM enabling remote controlling a workstation using ActiveX Web Browser.
• Integration with Window Explorer, that enables the Control to launch key functionality from the system without needing to first start NetSupport , throw seamless integration with Desktop Explorer thus he can select the PC icon and use right mouse click where NetSupport Remote Control, Chat and Inventory options are available to launch.

Monitor

• Monitoring Systems with real-time Interactive Thumbnails.
• If the client is running multiple monitors, the Control can switch between desktops.
• Spy on clients PCs (silent monitoring).
• Security measures to prevent operator from spying on top manager.
• View full event logs including integration with OS event logs.
• View and Control Applications, Processes and services running on the client.
• Monitor the keyboard strokes. (NS School)
• Monitor chatting. (NS School)

Share

• Transfer files from or to other Clients machines using the Delta file transfer.(compare the files and transfer the changes only for better performance and speed)
• Distribute files to one or more clients and choose wether to be transferred to ‘’Desktop’’ or ‘’My Documents’’ on the client PC.
• Synchronize directories on two or more workstations.
• Transfer secured encrypted files with configurable options from 56 bit DES to 256 bit AES.
  • Provides a quick and effective means of providing remote updates when combined with ‘’remotely launch applications’’

Mobile Device

• Access information directly on your office PC while on the road.
• Connect back to the office server from your PDA and perform an update or restart.
• Provide a seamless way of managing your Pocket PC, CE and Windows Mobile devices from a central location.
• Deliver updates or changes to your sales-forces smart phones.
• Deliver remote support of your POS or inventory gathering devices.

• Browse and Discover systems across your network.
• Full Remote Control of the device.
• Automatically scale the remote screen.
• Downsample color depth transmission for optimized performance.
• Scan multiple clients, allowing you to monitor multiple systems (max 16) at a time.
• Two way chat between the Control and Client Systems.
• Send Messages to one, selected or all Client Systems.
• Full Two-way File Transfer.
• An easy to use Client Configuration.
• Remotely Power On or Off a CE device.
• Gather a dynamic Inventory of the connected device.
• Monitor remote Battery Life and Signal strength.
• View real-time thumbnails of all connected systems.
• Connectivity via TCP/IP or HTTP via the included NetSupport Internet Gateway.
• Access over LAN, WAN, Internet, Wireless, GSM, GPRS or 3G connections.
• Connect directly via Active-Sync connection.
• Configurable Data encryption from 56 bit DES to 256 bit AES.
• Apply security keys to make your version of NetSupport Manager unique to your organisation.
• Restrict Connections by IP Address, User Names and Passwords.
• Fully configurable security allowing all features to be enabled or disabled.

• Browse and Discover systems across your network.
• Full Remote Control of the remote system (any supported platform).
• Two way chat between the Control and Client Systems.
• Send Messages to one, selected or all Client Systems.
• Send Ctrl+Alt+Del to remote system.
• Remotely Power On or Off a remote system.
• Remotely reboot a remote system.
• Scale remote screen to fit on mobile device.
• Apply security keys to make your version of NetSupport Manager unique to your organization.
• Connectivity via TCP/IP or HTTP via the included NetSupport Internet Gateway.
• Access over LAN, WAN, Internet, Wireless, GSM, GPRS or 3G connections.

Security

Key Security Features:

• Password Protection of all systems.
• User acknowledgement (User must be present and authorize each inbound connection request).
• Data Encryption - configurable options from 56 bit DES to 256 bit AES.
• Security Keys (makes the licensed copy of NetSupport unique to the organization and non-compatible with other copies of the software).
• Record and Replay remote control sessions to keep history of all activity during a session.
• Limit connectivity by user account or originating IP address (only allow connections from known locations).
• Blank client screen when performing confidential actions.
• Auto logout of a remote system on disconnect (avoids a system being mistakenly left in a logged in state).
• User defined Inactivity Timeout on open connections.
• Dialback security for dialup connections.
• Centrally deploy and manage security configurations from a single location.
• Smartcard Support - any login performed on the Control PC is re-directed and applied on the Client PC.
• Smartcard Authentication - User Validation for connections now supports authentication using a Smartcard PIN as well as the existing remote login support.

Integrated Security:

• Integrate with existing NT User profiles to validate an inbound user before a connection request is accepted.
• Integrate directly with Active Directory profiles for user validation.
• Supplied with Active Directory templates to enable system wide compliance with pre-defined client configurations.
• Profiled functionality - allow different functionality to be available depending on the authenticated user making a connection.
• Full event and history logs including integration with OS event logs.

Support for Intel® vPro™ Technology

A number of manufacturers are shipping servers, laptops and desktops that support Intel® vPro™ technology. NetSupport Manager 11 can now be configured to browse for this capability (even where a NetSupport Client isn’t installed), listing the machines as a separate group in the Tree View and enabling a range of remote functions to be performed where previously a physical visit to the machine would have been required.

These include the ability to power-on, power-off and restart the remote machine when performing out-of-hours maintenance. View and reconfigure BIOS information and, if necessary, boot from a remote operating system image.

When plugged into AC power, the above can be performed on a notebook system wirelessly.