Help Desk integration with WhatsUp Gold (WUG) software allows you to convert performance issues, faults, failures, configuration changes and etc… into help desk tickets. Most of Help Desk application accept opening tickets by emails. So, you should configure Help Desk workflows to open tickets from incoming emails sent by WhatsUp Gold.
You have to use SQL query If you are trying to find the groups where the devices are located. SELECT Device.nDeviceID, Device.sDisplayName, DeviceGroup.nDeviceGroupID, DeviceGroup.sGroupName FROM Device LEFT OUTER JOIN PivotDeviceToGroup ON Device.nDeviceID = PivotDeviceToGroup.nDeviceID LEFT OUTER JOIN DeviceGroup ON PivotDeviceToGroup.nDeviceGroupID = DeviceGroup.nDeviceGroupID Also, you can use WHERE condition to filter the result of above query, […]Read more
The ICMP Echo operation measures end-to-end response time between a Cisco router and any devices using IP. Response time is computed by measuring the time taken between sending an ICMP Echo request message to the destination and receiving an ICMP Echo reply.Read more
This query is used to select the devices based on a specific Active Monitor type and associated comment. For example, we are going to list all devices that have Interface Active Monitor and these monitors has comment contains Ethernet.Read more
If you are planning to monitor your devices using SNMP but you did not find their MIBs in WhatsUp Gold MIBs folder, you can add your custom MIBs to WhatsUp Gold. There are 2 different ways to add MIB files to your WUG installation. Copy MIB file(s) to MIBs folder Upload MIB file using Web […]Read more
Syslog is a widely used standard for message logging. Network administrators may use syslog for system management and security auditing as well as general informational, analysis, and debugging messages. A wide variety of devices, such as routers, switches and firewalls use the syslog standard. This permits the consolidation of logging data from different types of […]Read more
Sometimes we could not detect devices during the discovery process because the Ping is disabled on these devices and the primary scan method used by WUG is Ping.
To discover these devices, we need to change the primary scan method and use Advanced method (scans common TCP ports for a response).Read more
We can modify the context menu by adding or removing. Context menus are custom menu items that appear when you right-click a device. Ex.: We are going to add PuTTY but you should make sure that you have placed the application on WUG Server. Open WhatsUp Console. From Configure drop down menu, select Device Types. […]Read more
If you are going to use SNMP SmartScan and you need to exclude device(s) or subnet(s) from the discovery process, you need to set the excluded lists in DiscoveryService.exe.config. You will find DiscoveryService.exe.config in WhatsUp Gold installation directory C:\Program Files (x86)\Ipswitch\WhatsUp\DiscoveryService.exe.config Open WhatsUp Gold Service Manager. In Services, select Discovery and then click Stop. Open […]Read more
If you have any problem with your WhatsUp Gold Database and you need to try the system with a clean database. Instead of installing another instance of WUG, you can follow This step-by-step article to see how to create new/clean database on your existing WUG installation. Open Windows Services and stop Ipswitch Service Control Manager […]Read more
This step-by-step article describes how to enable SNMP on ESXi hosts. You need to download and install WinSCP on your workstation. (Note: SSH should be enabled) Open WinSCP and enter the connection details with your ESXi Host. (ESXi Hostname, Username/Password, Port number: 22, Protocol: SCP) Click Login. Navigate to /etc/vmware and find file called snmp.xml. […]Read more
For remote troubleshooting and remediation, you should enable SSH on ESXi hosts. We can do it from the Host itself or using VMware vSphere Client. In our article, we are going to use VMware vSphere Client to enable SSH. Login to your host using VMware vSphere Client. Select your host and then click Configuration. From […]Read more
This step-by-step article describes how to configure the Simple Network Management Protocol (SNMP) Service in Windows Server 2012/2012R2. We will install SNMP service and configure SNMP security. SNMP Service Installation Open Server Manager and then click Add Roles and Features. In Select Features, check the box next to SNMP Service. A dialog box appear to […]Read more