Help Desk integration with WhatsUp Gold (WUG) software allows you to convert performance issues, faults, failures, configuration changes and etc… into help desk tickets. Most of Help Desk application accept opening tickets by emails. So, you should configure Help Desk workflows to open tickets from incoming emails sent by WhatsUp Gold.
You have to use SQL query If you are trying to find the groups where the devices are located. SELECT Device.nDeviceID, Device.sDisplayName, DeviceGroup.nDeviceGroupID, DeviceGroup.sGroupName FROM Device LEFT OUTER JOIN PivotDeviceToGroup ON Device.nDeviceID = PivotDeviceToGroup.nDeviceID LEFT OUTER JOIN DeviceGroup ON PivotDeviceToGroup.nDeviceGroupID = DeviceGroup.nDeviceGroupID Also, you can use WHERE condition to filter the result of above query, […]Read more
The ICMP Echo operation measures end-to-end response time between a Cisco router and any devices using IP. Response time is computed by measuring the time taken between sending an ICMP Echo request message to the destination and receiving an ICMP Echo reply.Read more
This query is used to select the devices based on a specific Active Monitor type and associated comment. For example, we are going to list all devices that have Interface Active Monitor and these monitors has comment contains Ethernet.Read more
If you are planning to monitor your devices using SNMP but you did not find their MIBs in WhatsUp Gold MIBs folder, you can add your custom MIBs to WhatsUp Gold. There are 2 different ways to add MIB files to your WUG installation. Copy MIB file(s) to MIBs folder Upload MIB file using Web […]Read more
Syslog is a widely used standard for message logging. Network administrators may use syslog for system management and security auditing as well as general informational, analysis, and debugging messages. A wide variety of devices, such as routers, switches and firewalls use the syslog standard. This permits the consolidation of logging data from different types of […]Read more
Sometimes we could not detect devices during the discovery process because the Ping is disabled on these devices and the primary scan method used by WUG is Ping.
To discover these devices, we need to change the primary scan method and use Advanced method (scans common TCP ports for a response).Read more